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Privacy Policy

Last Updated: February 16, 2026

Introduction

Beanline ("we," "our," or "us") values your privacy. This Privacy Policy describes how we collect, use, and share your information when you interact with our website, services, and messaging programs.

We collect your contact information (name, email, phone number), shipping address, payment details, and SMS opt-in status to provide weekly coffee drop offers, process orders, send notifications, deliver customer support, and improve our services.

We use trusted third-party service providers, including Twilio, Stripe, Airtable, and SendGrid, as well as advertising and marketing platforms, to help operate our business. These providers are required to implement reasonable security measures and are not permitted to use your personal information for their own independent purposes except as permitted by their privacy policies and applicable law.

Information We Collect

Personal Information

• First name and last name
• Email address
• Phone number
• Shipping address

Payment Information

Payment information is processed securely by Stripe. We do not store full credit card numbers on our servers.

SMS Messaging Data

• Opt-in and opt-out records
• Message logs
• Consent timestamps

Order Information

• Items ordered
• Quantities
• Order dates
• Delivery confirmations

Device and Usage Information

We may automatically collect limited technical information such as browser type, IP address, and website interactions to improve our services and marketing effectiveness.

How We Use Your Information

We use your information to:

• Send weekly coffee drop offers and marketing communications
• Send transactional messages such as order confirmations and delivery notifications
• Process payments and fulfill orders
• Provide customer support and respond to inquiries
• Maintain and improve our services
• Detect, prevent, and address fraud or security issues
• Comply with legal obligations
• Deliver relevant advertising and marketing through advertising platforms

SMS Messaging and 10DLC Compliance

• We use Twilio's A2P 10DLC messaging system to ensure deliverability and regulatory compliance.
• You will only receive SMS messages if you explicitly opt in via our signup form.
• Transactional messages may be sent as needed to fulfill orders or provide support.
• You may reply STOP at any time to unsubscribe.
• You may reply HELP for assistance.
• Message and data rates may apply.
• We maintain records of SMS consent in compliance with CTIA and carrier requirements.

Opt-In and Opt-Out

Opt-In Consent: By providing your phone number and checking the consent box, you authorize Beanline to send you SMS messages, including marketing and transactional communications.

Opt-Out: You may opt out at any time by replying STOP to any SMS message. You will receive one final confirmation message. You may also contact us at hello@beanline.coffee.

Sharing and Disclosure of Information

We do not sell your personal information.

We may share your information with trusted third-party service providers to operate our business, including:

• Payment processors (such as Stripe)
• Messaging providers (such as Twilio)
• Email and data management providers (such as SendGrid and Airtable)
• Shipping and fulfillment providers
• Advertising and marketing platforms (such as Meta/Facebook and Instagram) to deliver relevant advertising

These providers may process your information in accordance with their own privacy policies and applicable law.

We may also disclose information if required by law, regulation, legal process, or to protect our rights, users, or services.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure, consistent with industry standards and CTIA Messaging Principles and Best Practices.

Data Retention

We retain your personal information only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain required consent records

Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided personal information, please contact us and we will delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, please contact:

hello@beanline.coffee
Beanline Coffee